I want to return an item and get a refundUpdated a year ago

If for any reason you are not fully satisfied with your purchase and wish to return it and be refunded, you have 30 days from the date of delivery of your order to send us your request. In this case, the return shipping costs are your responsibility.

Here's what you need to do:

1. Write to us through the contact form you find by clicking here, specifying the order number, the item you intend to return and the item you wish to replace it with;
2. Silverskin will arrange for you to pick up the item to be returned based on your preferences regarding pickup location and date;
3. Pack the item to be returned and wait for the courier to collect on the agreed date and place (there is no label to print and paste on the package, the courier will take care of everything);
4. Once the item has reached our warehouse, its condition will be checked, and, if the item is found to be suitable, within the next 48 hours you will receive a refund equal to 100% of the amount spent except for shipping costs which amount to €7.90 (or 10.00€ for Europe and 30.00€ for USA and Canada).

Example 

You purchase a long-sleeved shirt worth €99.90. Once you receive it, you realize that the product does not meet 100% of your expectations, and you decide to return it by contacting us and following the procedure described above. Once the shirt arrives at the warehouse, Silverskin will verify the item's suitability and provide a refund through the same payment method as the original order while retaining the €7.90 shipping charge (or 10.00€ for Europe and 30.00€ for USA and Canada). You will then receive a credit of 92.00€ (or of 89.90€ if you purchased from Europe, 69.90€ if you purchased from USA or Canada).

What characteristics must the returned item have to receive a refund?

For the procedure to be successful, the returned items must be:

• Undamaged;
• Unused;
• Not washed;
• We do not accept returns on items obtained as prizes.

Do you have any questions about this procedure? Please write to us through our contact form by clicking here. Our Customer Care team is at your disposal and will be happy to help! 😊